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Home
/ FAQ
Frequently asked questions
How long does personalisation take?
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Most personalised orders leave our studio within 2–4 business days. Once your order is confirmed, we’ll prepare a digital proof within 24 hours for you to approve before we start printing.
What is a design proof and why do I need to approve it?
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Can I make changes after I’ve placed my order?
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Do you ship across India?
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Is free shipping available?
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Can I pay with Cash on Delivery (COD)?
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What file formats do you accept for custom images?
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Can I order in bulk for corporate gifting or events?
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What is your return and refund policy?
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How do I track my order?
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Can I cancel my order?
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Do you offer gift wrapping?
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Are your products eco-friendly?
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How do I contact you if I have a problem?
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Do you have a physical store?
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