Returns & refunds

When we will refund or replace

We will refund or replace your order only if:

• The product arrives physically damaged or defective.
• The print significantly differs from the proof you approved.

How to report an issue

Send us a clear photo of the issue within 48 hours of delivery via WhatsApp or email. Include your order number. We will review and respond within one business day.

Proof approval

For every personalised order, we send you a digital proof before production begins. By approving the proof you confirm the design is correct. Orders that have been approved and printed cannot be refunded for design reasons.